Shipping policy

Thank you for choosing to shop at WEISS OPTIX. We aim to provide you with the best shopping experience, including a transparent shipping and logistics process. Please review our shipping policy below.

1.Shipping Destinations and Restrictions

We currently ship within the Contiguous United States (Lower 48 States).

Please note that we do not ship to the following locations:

-Alaska

-Hawaii

-U.S. Territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands)

-Military Addresses (APO / FPO / DPO)

-P.O. Boxes

If you are located outside the contiguous United States and wish to inquire about availability, please contact us at help@weissoptix.com before placing an order.

2.Shipping Rates and Cost

To ensure absolute pricing transparency and compliance with Google Merchant Center standards, all shipping costs are displayed clearly at checkout before payment:

-Standard Shipping: We offer Free Standard Shipping on all orders shipped within the Contiguous United States.

-No Hidden Fees: Weiss Optix does not charge any hidden fees, post-purchase surcharges, or remote area handling fees after you have completed your checkout.

3.Order Processing and Handling Time

-Order Cut-off Time: 5:00 PM EST (Eastern Standard Time), Monday to Friday. Orders placed after 5:00 PM EST will be processed on the next business day.

-Handling Time (Processing Time): All orders are processed and prepared for shipment within 1 to 3 business days (Monday to Friday, excluding weekends and public holidays). You will receive an email notification once your order has shipped.

4. Order Processing and Shipping Times

-Order Handling Time (Processing): 1 to 3 business days (Monday to Friday). This is the time required to prepare, pack, and hand over your order to the carrier.

-Transit Time (Shipping): 9 to 12 business days (Monday to Friday). This is the shipping duration from our warehouse to your delivery address.

-Total Estimated Delivery Time: The entire process, from order processing to final delivery at your destination, typically takes 10 to 15 business days (Monday to Friday) in total.

-Please note: These delivery times are estimates. Actual delivery times may vary slightly due to unexpected courier delays, customs clearance, or transport constraints beyond our control.

5.Carriers and Shipping Methods

To ensure safe and reliable delivery of your eyewear, we partner with major logistics networks, including but not limited to:

-USPS (United States Postal Service)

-UPS (United Parcel Service)

-FedEx

6.Order Tracking

Once your package is dispatched, an automated shipping confirmation email containing a carrier tracking number will be sent to you. You can monitor the real-time progress of your delivery on the carrier’s website or via our tracking portal:

-Order Tracking Link: https://weissoptix.com/apps/track-order

7.Lost, Stolen, or Damaged Packages

If your tracking information indicates that your package was delivered but you have not received it, or if it has been lost in transit, please contact our support team immediately at help@weissoptix.com. We will work directly with the carrier to initiate an investigation and resolve the issue for you.

8.Contact Information

If you have any questions, concerns, or require support regarding the shipping and delivery of your order, please do not hesitate to contact us:

Email: help@weissoptix.com

Company: HONG KONG WEISS OPTIX LIMITED

Physical Address: 1-17 Sai Lau Kok Road, Room 3, 13/F, Tsuen Wan, New Territories,Hong Kong SAR

Phone: +852 97123192

US Customer Service Center : 2703 Chelsea Ct,Blacksburg, Virginia, 24060

Phone: +1 (540) 520-9554

Customer Support Hours:Mon-Fri 9:00 AM-10:30 PM EST