Privacy policy
WEISS OPTIX operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). WEISS OPTIX is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
1.Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:
-Contact details: Your name, shipping address, billing address, phone number, and email address.
-Financial information: Credit card, debit card, or other payment card details, transaction details, and payment confirmation.
-Account information: Your username, password, security questions, and settings.
-Transaction information: Items you view, put in your cart, add to your wishlist, purchase, return, or exchange.
-Communications with us: Information you include when contacting our customer support.
-Device and Usage information: Your IP address, device identifiers, browser type, and navigation history through the Services.
2.How We Secure and Process Payments (Payment Security)
To ensure your transactions are safe, all payment processing on WEISS OPTIX is conducted through secure channels.
-Our store is hosted on Shopify, which is certified PCI-DSS Level 1 compliant (Payment Card Industry Data Security Standard). This is the highest industry standard for protecting credit card data.
-We utilize industry-standard SSL (Secure Sockets Layer) encryption technology to protect your sensitive financial information during transmission.
-We do not store or have direct access to your complete credit card or debit card numbers on our servers. All transaction details are processed securely by authorized payment gateway partners.
3.How We Use Your Personal Information
We may use personal information for the following legitimate business purposes:
-Provide and Improve the Services: To process payments, fulfill orders, arrange shipping, manage your account, facilitate returns, and provide customer support.
-Marketing and Advertising: To send you updates or promotional communications (where permitted by law) and show targeted ads on external platforms.
-Security and Fraud Prevention: To authenticate accounts, detect and prevent fraudulent transactions, and secure our system.
-Legal Compliance: To comply with applicable laws, respond to valid legal requests, and protect our legal rights.
4.How We Disclose Personal Information
We may disclose your personal information under certain circumstances to:
-Shopify and Service Providers: Third-party partners who assist with IT operations, payment processing, fraud screening, shipping, and data analytics.
-Business and Marketing Partners: Third parties who help customize online advertising based on your browsing behavior. You can opt-out of targeted marketing in Section 7.
-Corporate Affiliates: Partners within our corporate structure or in connection with a corporate transaction (e.g., mergers).
-Legal Authorities: When required by law, court order, or to protect the safety of our users and the public.
5.Relationship with Shopify
Our Services are hosted by Shopify Inc. Shopify processes your personal information to support the operation and security of our store. For more information about how Shopify handles consumer data, please read the Shopify Consumer Privacy Policy (https://www.shopify.com/legal/privacy). You may also manage your data rights directly through the Shopify Privacy Portal.
6.Children's Data
Our Services are not designed for or targeted at children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe your child has provided us with personal information, please contact us at help@weissoptix.com to request deletion.
7.Your Rights and Choices (Including CCPA & GDPR)
Depending on where you reside (such as California, Virginia, or the EEA/UK), you may have the following legal rights regarding your personal information:
-Right to Access / Know: Request a copy of the personal information we hold about you.
-Right to Delete: Request deletion of your data, with certain legal exceptions.
-Right to Correct: Request corrections to inaccurate information.
-Right to Opt-Out of Sale or Targeted Advertising: Opt out of the "sale" or "sharing" of data for advertising purposes. You may also browse with Global Privacy Control (GPC) enabled to signal your opt-out preferences automatically.
-Managing Communications: You can opt-out of promotional emails at any time by clicking "unsubscribe" at the bottom of our emails.
8.Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices or legal regulations. We will update the "Last updated" date at the top of this page whenever modifications are made.
9.Contact Us
Email: help@weissoptix.com
Company Name : HONG KONG WEISS OPTIX LIMITED
Physical Address: 1-17 Sai Lau Kok Road, Room 3, 13/F, Tsuen Wan, New Territories,Hong Kong SAR
Phone: +852 97123192
US Customer Service Center : 2703 Chelsea Ct,Blacksburg, Virginia, 24060
Phone: +1 (540) 520-9554
Customer Support Hours:Mon-Fri 9:00 AM-10:30 PM EST
